Help centre
Help centre
Orders and delivery
How long does delivery take?
Two to four working days with standard delivery, the next working day with express. Each brand ships its own pieces, so an order from two brands comes in two parcels.
How much is delivery?
Standard delivery is 4.95 EUR, free from 60 EUR per brand. Express is 9.95 EUR.
Where is my order?
Your order page shows its status and the tracking number as soon as the brand has shipped it.
Returns and refunds
Can I return a piece?
Yes, within 30 days of delivery, unworn and with its labels. Start the return from your order page.
When am I refunded?
Within 14 days of the brand receiving the parcel, on the card you paid with.
Sizes and care
How do I choose my size?
Each piece links to our size guide, and its page says how it fits: slim, regular, relaxed or oversized. Between two sizes, take the larger one.
Can my piece be repaired?
Several of our brands mend what they make for free: look for "Free repairs" on the brand page.
Brands
How do I open a shop?
Create a free account, fill in your brand page and publish your first pieces from your dashboard. Our team checks every brand within two working days.
How much does Threadline take?
A commission on each sale, shown before you publish. There is no subscription.
Still need a hand?
Real people reply within one business day.